Are Pavitre Indian sweets and mithai 100% vegetarian and eggless?

Yes, all Indian sweets (mithai) and savory snacks from Pavitre are 100% pure vegetarian, eggless, and handcrafted in fresh batches without artificial preservatives.

Does Pavitre deliver Indian sweets and mithai across Australia?

Yes, Pavitre delivers handcrafted Indian sweets, mithai, snacks, and festive hampers across Melbourne, Victoria, and nationwide to Sydney, Brisbane, Perth, Adelaide, and all states in Australia with express shipping options.

Is local pickup available for Indian sweets in Tarneit?

Yes, local pickup is available for customers in Tarneit VIC 3029 and surrounding Melbourne western suburbs.

How long does delivery take for Pavitre orders?

Orders are processed within 1–2 business days. Metro deliveries in Melbourne and major capital cities typically arrive in 1–4 business days, while regional Australia takes 3–8 business days.

Does Pavitre offer festive gift hampers for Diwali and Raksha Bandhan?

Yes, Pavitre specializes in handcrafted festive gift hampers, sweets, and savories for Diwali, Raksha Bandhan, Holi, and special occasions, with options for custom gift messages and nationwide delivery.

Shipping policy

This Shipping & Delivery Policy is part of our Terms of service ("Terms") and should be read alongside our main Terms.

This Shipping Policy how we deliver Indian sweets (mithai), snacks, and festive gifts across Australia. By placing an order, you agree to the delivery terms below.

1. Delivery areas

We currently deliver within Australia. Delivery options and estimated timeframes are shown at checkout based on your address. Some remote or regional locations may have longer transit times or limited courier options.

If your area cannot be serviced for a particular product (for example perishable mithai with short shelf life), we will contact you promptly with alternatives.

2. Shipping rates

Shipping costs are calculated at checkout based on destination, order weight/size, and selected delivery method.
Free shipping is available on eligible orders above $x (before shipping and after applicable discounts), unless otherwise stated during promotions.
Express or priority options may be offered where available and will show an additional fee at checkout.

3. Processing and dispatch

Orders are prepared fresh and packed and typically processed within 1–2 business days after payment confirmation.
During festivals (such as Diwali, Raksha Bandhan, Holi, or Eid) and peak gifting periods, processing may take longer. We will display any extended timelines on the site where possible.
Orders placed on weekends or public holidays are processed on the next business day.
You will receive a confirmation email when your order is placed, and tracking details when it ships (where provided by the carrier).
We are Melbourne-based and we will dispatch interstate orders on every Monday or Tuesday.

4. Estimated delivery times

Once dispatched, typical delivery timeframes are:

Metro areas: 1–4 business days
Regional / remote areas: 3–8 business days

These are estimates only. Delays can occur due to courier capacity, weather, customs processes (if applicable), incorrect addresses, or festive peak volumes. Pavitre is not responsible for carrier delays beyond our control, but we will help investigate where we can.

5. Packaging

We pack sweets and snacks carefully to protect freshness and presentation. Temperature-sensitive products are packed with appropriate care for Australian conditions, but we recommend arranging receipt promptly on delivery day.

6. Delivery address and unsuccessful delivery

Please ensure your delivery address, phone number, and email are correct at checkout.
If a courier cannot complete delivery (for example no one home and no safe place to leave the parcel), they may leave a card, attempt redelivery, or hold the parcel at a collection point.
If an order is returned to us due to an incorrect address, failed delivery, or refusal, additional shipping fees may apply for resending, or a refund may be issued less outbound shipping costs where permitted by law.

7. Order tracking

When tracking is available, it will be included in your shipping notification. If you have not received tracking within a reasonable time after the expected dispatch window, contact us at pavitreau@gmail.com.

8. Damaged or missing items

If your order arrives damaged, incomplete, or with quality issues, please contact us within 48 hours of delivery with your order number and clear photos. We will review under our Refund Policy and Australian Consumer Law.

9. Festive and gift orders

For time-sensitive festive or gift deliveries, we recommend ordering early. While we take care to meet requested timelines, we cannot guarantee a specific delivery date unless a guaranteed service is expressly offered at checkout.

10. Contact

For shipping questions use our Contact Us page to reach out to us.