FAQ

Browse our sweets, snacks, or festive collections, add items to your cart, and proceed to checkout. Enter your delivery details, choose a shipping method, and pay securely online. You will receive an order confirmation email once your payment is successful.

We accept the payment methods shown at checkout, including major credit and debit cards and other options enabled on our Shopify store. All transactions are processed securely through our payment partners.

Contact us as soon as possible at pavitreau@gmail.com. If your order has not yet been prepared or dispatched, we will do our best to update or cancel it. During festive peak periods, changes may not always be possible once an order is confirmed.

Yes. All prices on our website are shown in Australian dollars (AUD) and include GST where applicable, unless stated otherwise on the product or checkout page.

We deliver across Australia. Delivery options and estimated timeframes are calculated at checkout based on your address. Some remote areas may have longer transit times.

Yes. Free shipping is available on eligible orders above $150 (before shipping, after applicable discounts). See our Shipping Policy for full details.

Orders are usually processed within 1–2 business days. Once dispatched, metro deliveries typically arrive in 1–4 business days; regional areas may take 3–8 business days. During festivals such as Diwali or Raksha Bandhan, processing and delivery times may be longer — we recommend ordering early.

When tracking is available from our courier, it will be included in your shipping confirmation email. If you have not received tracking within a reasonable time after dispatch, please contact us with your order number.

We take pride in offering quality Indian mithai and snacks prepared with care. Many items are handmade or batch-made, so natural variations in colour, texture, and size may occur. We pack products carefully to maintain freshness during transit.

Many of our sweets and snacks contain common allergens such as nuts, dairy, gluten, and sesame. Please review individual product descriptions carefully. If you have specific dietary requirements or allergies, contact us before ordering and we will do our best to assist.

Many traditional Indian sweets naturally contain dairy (like ghee or milk) and nuts, meaning they are not always vegan. However, all Pavitre sweets are 100% vegetarian and eggless. For gluten-free options, sweets like Kaju Katli and Besan Ladoo are traditionally made without wheat, though they are prepared in a kitchen that handles gluten and other allergens. Please check the individual product descriptions for specific dietary information or contact us before ordering.

Store snacks in a cool, dry place. Store sweets in a refrigerator to increase shelf life unless the product label states otherwise. We recommend consuming perishable items promptly after delivery for the best taste and quality.

Yes. Enter the recipient’s delivery address at checkout. You can also add a gift message where available. The order confirmation will be sent to your email; the recipient will receive the parcel at their address.

We understand festive timing matters. While we do allow you to request a delivery date on the cart page, ordering early gives you the best chance of on-time arrival. For urgent festive orders, contact us and we will advise on available options.

Because most of our products are perishable food items, change-of-mind returns are generally not accepted after delivery. Your rights under the Australian Consumer Law still apply if a product is faulty, damaged, or not as described. See our Refund Policy for details.

Please contact us within 48 hours of delivery at pavitreau@gmail.com with your order number and photos of the issue. We will review and offer a replacement or refund where appropriate.

Approved refunds are returned to your original payment method. Processing usually takes 5–10 business days after approval, depending on your bank or card provider.

No. You can checkout as a guest. Creating an account lets you track orders and save details for faster future purchases.

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We’re happy to help with orders, gifting, and product questions:

• Email: pavitreau@gmail.com
• Contact form: Get in touch